Lifetime Warranty

Lifetime Warranty
We strive to ensure utmost customer satisfaction at all times. We stand behind our products and warrant that all jewelry pieces will be free from manufacturing defects. Every item sold on our site is crafted using materials of exceptional quality and is inspected thoroughly before shipment.
In addition to this, we will also maintain your jewelry piece for a lifetime. Free services covered under Lifetime Warranty are:
• Cleaning
• Re-polishing
• Gemstone and/or diamond tightening
• Re-Rhodium Plating Services

Repair or resizing work done by any jeweler other than GJG Jewels will render the warranty services void.
If you feel that there is a problem with your jewelry or need to avail of any other service that is not included in Lifetime Warranty, you may return it back to us for inspection.* After the evaluation is completed, we will notify you of service charges (if applicable) before repairing your jewelry.
GJG Jewels also offers an Enhanced Warranty Plan for an additional charge. This plan covers wear and tear issues that are not included in the Lifetime Warranty services.
Please feel free to contact us at +1 (954)-330-5778 or if you have any queries about our Lifetime Warranty or Enhanced Warranty Plan.
*To send us your jewelry piece, U.S. customers may purchase a shipping label for $30. Shipping charges for international customers will vary depending on the country you are from. To know the exact charges, you can get in touch with our customer service team.
*GJG Jewels reserves the right to change its policies without any prior notice.

Enhanced Warranty Plan

With the Enhanced Warranty Plan, you can rest assured that your jewelry will look like new for years to come. The plan is intended to guard your jewelry against any accidental damage and/or wear and tear. GJG Jewels will ensure that your jewelry is cared for with the highest quality materials and by the most skilled craftsmen in the industry. We offer FREE domestic round trip shipping for our Enhanced Warranty Plan users. However, the shipping charges for international shipping will be the customer's responsibility.

• Repairing bent or broken prongs
• Repairing any accidental scratches to mounting
• Replacing or re-polishing scratches to any gemstone or diamond
• Replacing or repairing spring rings on chains
• Replacing or repairing earring backings
• Gemstone and/or diamond tightening (also covered under free lifetime warranty services).
• Re-Rhodium Plating Services (also covered under free Lifetime warranty services)
• Re-polishing and cleaning of jewelry (recommended once every year; also covered under free lifetime warranty services).

What are the advantages of the Enhanced Warranty Plan over Lifetime Warranty?

With Lifetime Warranty, you only get basic jewelry maintenance services. On the other hand, the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues that are not included in the Lifetime Warranty.

How much do I have to pay to avail of the Enhanced Warranty Plan?

The price of the plan will vary depending on the product you choose. You’ll find the exact price for this service in the “Add-ons” section of a product page.

How can I opt for the Enhanced Warranty Plan?

While making a purchase, simply select “Add Warranty” in the “Add-ons” section of a product page and it will be automatically added to your cart.

How long is the Enhanced Warranty Plan valid?

It is valid for 5 years from the date of purchase.

Can I cancel my order for Enhanced Warranty Plan?

Yes, you can cancel within 30 days of purchasing the plan and get a full refund on the warranty amount.

What is the process to get my product repaired or cleaned under the Enhanced Warranty Plan?

It's simple. We offer FREE ROUND TRIP shipping for our US customers. Just call us at +1 (954)-330-5778 and mention your order number or name. You can also write to us at with your requirements and our customer service team will get in touch with you within 24 hours.

Once I buy the Enhanced Warranty Plan, would I get a confirmation of the warranty?

Once you buy the plan, we will email you the details of the plan and procedures on contacting us for any of the services under the plan.

Under what circumstance will the warranty be void?

If you get any repair or resizing work done on the piece of jewelry from another jeweler or third party, the Enhanced Warranty Plan will be void and the jewelry piece will no longer be covered by the plan.